FAQ - Guest Services

The Polynesian Cultural Center offers a limited number of foreign language tours in Japanese, Cantonese, Mandarin, Korean, Russian, German, Spanish, Italian, French and Portuguese for guests who have purchased the Super Ambassador and Ambassador level packages. Guests can also buy language tour at an additional $25.00 per person.

The Lost & Found Department is located at the Customer Service Center in the Hukilau Marketplace at the entrance to the Polynesian Cultural Center.

Click here to ask a question or make a comment.

When visiting the Polynesian Cultural Center, please enjoy our self-service storage lockers. Conveniently located at the entrance to the Pacific Theater. A multi-language terminal that accepts both cash and credit card transactions. Each locker includes a power outlet so you can recharge your device. Hold your belongings safe and secure while you enjoy the park.

Locker Rental Pricing:
*Discount is given for full-day rental*
Small Locker – $4 per hour or $24 per day
Medium Locker – $5 per hour OR $30 per day
Large Locker – $6 per hour OR $36 per day

For Questions:
Call: 888-627-0827
Email: lockerhelp@massagevending.com

IMPORTANT INFORMATION

Arrive early! With numerous activities, demonstrations, shows, places to eat and shop, and 42 acres of Polynesian wonder to explore, we recommend that you arrive early. Gates open at 12:30 pm

Check your tickets to confirm your dining time

• Ali’i Luau: Seating begins at 4:40 pm
• Gateway Buffet: Seating starts at 4:30 pm

Evening show “Ha: Breath of Life” – Seating begins at 7:00p. Show starts at 7:30 pm.

Check-in time for Guided Tour services are between 12:30 – 2:00 pm. No guided tour services are available after 2:00 pm.

Dress comfortably (no bathing suits) and wear comfortable shoes to enjoy 42 acres of the Polynesian Cultural Center – We have electric scooters, wheelchairs, and strollers for rent if needed.

Use of sunblock is highly recommended.

Drink lots of water.

Download our app for an easy-to-read map and handy schedule of presentations. Free through Google Play and Apple Stores, just search for “Polynesian Cultural Center”.

If you purchased transportation to the PCC, be at your designated pickup area at least 10 minutes before your scheduled pick-up time.

Don’t forget to review us on your favorite social media platform (Facebook, Google+, Instagram, TripAdvisor, etc…).

Have fun and share your best memories during and after your visit using our hashtag:  #polynesianculturalcenter